HELP WITH THE WORKSPACE

A direct route to help.

Email support and a setup walkthrough by appointment are included in the founding-customer plan.

Tell us what happened

Include your business name, the screen or task, what you expected, and what happened instead. Screenshots are helpful if you remove private customer details.

Never send passwords, card details, provider secrets, or full customer exports through the contact form or email. Support is by email; no 24/7 coverage or guaranteed response time is offered.

For a walkthrough, include your trade, team size, time zone, and a couple of preferred times. Your request is not a confirmed appointment until we reply and agree on a time.

The founding-customer offer

Price: $99 per month per business
Team: Up to five team members, including the owner
Trial: 14 days from business-workspace creation; no card required
Help: Setup walkthrough by appointment and email support
Commitment: No annual commitment. Contact us to arrange or end paid access.
Billing: Arranged directly with FieldBop. No automatic trial charge.

Everyday business texting and one number are included in $99, without routine overage bills. FieldBop-managed texting is not active yet; number eligibility and business registration require approval. Bulk marketing, additional numbers, and voice calling are separate. Payment and email providers may charge separately and require setup. Contact us about teams larger than five before arranging paid access. If the trial expires, the workspace becomes read-only and records remain available.

Check what your business needs

CapabilityCurrent availability

Customers, scheduling, job records, quotes & invoicesAvailable in the workspace, subject to role permissions.

Parts, stock & recurring visitsAvailable as optional workflows. Recurring visits do not imply automatic recurring billing.

Gmail conversationsOwner connection required. Reply retrieval depends on enabled access.

Business textingIncluded in the $99 plan. Managed service activation is not available yet. Save number preferences in Email & texting settings; no number is purchased or transferred.

Online payment collectionProvider setup and activation required; processing fees may apply.

Manual payment recordingAvailable without an online payment provider. Recording a payment does not charge a card.

Accounting exports & backupsAvailable to authorized owners. Exporting does not sync with accounting software.

Automatic QuickBooks Online syncNot available yet. Accounting exports remain available.

Fleet telemetry, card-reader payments & automatic agreement billingNot included in the founding plan.

QuickBooks Online

Automatic QuickBooks Online connection is not currently available. FieldBop provides exports for invoice lines, payments and refunds, parts costs, and customers. Your bookkeeping accounts, items, and tax codes still need to be mapped and reconciled.

Downloading an export does not create accounting entries or mark records as synced. We are preparing for QuickBooks Online rather than Desktop; no delivery date is promised.

Mobile access & offline work

The mobile web workspace is available from your browser. Native-app and offline workflows have separate device and release requirements; ask us about current beta access before relying on them.

Offline updates are not the same as the full connected workspace. Check the saved and sync status, reconnect, and confirm changes reached the business workspace before treating the work as submitted.

Open the getting-started guide